GuruSup + Microsoft Teams — Ticket Alerts
Support Ticket Alerts in Microsoft Teams
Route GuruSup ticket notifications directly to Microsoft Teams channels. Critical issues appear instantly where your team already works — with actionable buttons to claim, escalate, or respond without leaving Teams.
Key benefits
Channel-Based Routing
Route billing tickets to #finance-support, technical issues to #engineering, and VIP customers to #enterprise-team. Each group sees only what is relevant to them.
Adaptive Cards with Actions
Ticket alerts use Teams Adaptive Cards with interactive buttons. Agents can claim, respond, or escalate tickets directly from the notification — no context switching needed.
Priority Escalation Chains
Unclaimed tickets escalate through Teams channels automatically — first to the team channel, then to the team lead's DM, then to the manager. Nobody misses a critical ticket.
Frequently asked questions
Does this work with Teams Free or only paid plans?
GuruSup works with all Microsoft Teams plans including Free. Adaptive Card actions require Teams Essentials or higher for full functionality.
Can I get alerts in Teams and Slack simultaneously?
Yes. GuruSup supports multi-platform notifications. Different teams in your org can receive alerts in their preferred platform without any conflict.
Can I mute or snooze specific alert types?
Yes. Agents can mute low-priority categories or snooze alerts for specific time periods directly from Teams. Preferences are saved per user.
