GuruSup + Slack — Customer Feedback
Customer Feedback Straight to Your Slack Channels
GuruSup collects customer feedback after every interaction and routes it to Slack channels your teams already use. Product gets feature requests, engineering gets bug reports, and leadership gets CSAT trends — all in real time.
Key benefits
Automated Feedback Collection
After every resolved ticket, GuruSup sends a brief satisfaction survey. Results flow to Slack with customer context — no separate survey tool needed.
Sentiment-Based Routing
Negative feedback triggers immediate alerts in #escalations. Positive feedback goes to #wins. Feature requests land in #product-ideas. Each team sees what matters most to them.
Trend Dashboards in Slack
Weekly and monthly feedback summaries post to Slack automatically — top complaints, trending requests, and CSAT score changes. Leadership stays informed without logging into analytics tools.
Frequently asked questions
Can I customize the feedback survey questions?
Yes. Choose from CSAT, NPS, or CES formats and add custom questions. You can also create different surveys for different ticket categories or customer segments.
Does it track feedback trends over time?
Yes. GuruSup tracks CSAT, NPS, and custom metrics over time. Weekly digest messages in Slack show score trends, top issues, and comparison to previous periods.
Can feedback trigger automated follow-ups?
Absolutely. Low CSAT scores can trigger an automatic apology email, a Slack alert to the team lead, or a follow-up call task in your CRM — all configurable.
