GuruSup + Zendesk — Agent Assist
AI Copilot for Your Zendesk Agents
GuruSup sits alongside Zendesk as an AI copilot for your support agents. It suggests draft responses, surfaces relevant knowledge base articles, and recommends macros — helping agents respond faster and more accurately without leaving Zendesk.
Key benefits
Real-Time Response Suggestions
As agents read a ticket, the AI generates a suggested response based on the ticket content, customer history, and your knowledge base. One click to insert and customize.
Knowledge Article Surfacing
The AI searches your Zendesk Guide articles and surfaces the most relevant ones in the ticket sidebar. Agents share accurate information without manual searching.
Macro & Tag Recommendations
Based on ticket content, the AI recommends the best macro to apply and suggests appropriate tags. This speeds up agent workflows and improves ticket categorization consistency.
Frequently asked questions
Does this work inside the Zendesk interface?
Yes. GuruSup appears as a sidebar app within Zendesk's ticket view. Agents see AI suggestions without switching tools or opening new tabs.
Can agents provide feedback on AI suggestions?
Yes. Agents can thumbs-up or thumbs-down each suggestion. This feedback trains the AI to provide better recommendations over time specific to your support team's style.
Does it work with Zendesk's existing AI features?
Yes. GuruSup complements Zendesk's native AI by adding deeper knowledge base integration, more accurate response drafting, and cross-system context from your CRM and other tools.
