The Problem
Travelers constantly request date changes, extra participants, or last-minute cancellations. Each modification requires an agent to look up the reservation, check policies, and update the system manually — eating up hours of staff time every day.
How GuruSup Solves It
GuruSup's AI agent connects directly to your reservation system to process modifications autonomously. It verifies availability, applies your cancellation policies, recalculates pricing and confirms the change — all within the same conversation, 24/7.
How It Works
Traveler requests a change
The customer sends a message asking to move their booking, add a guest, or cancel — via WhatsApp, chat, or email.
Agent checks policy & availability
The AI agent retrieves the reservation, validates the modification against your business rules, and checks real-time availability in your system.
Confirmation sent instantly
Once approved, the agent updates the booking, sends an updated confirmation with the new details, and notifies your team if needed.
Key Capabilities
Automated policy enforcement
The agent knows your cancellation windows, change fees, and refund rules — applying them consistently every time.
Real-time system sync
Modifications are written directly to your booking engine, so availability and calendars stay perfectly up to date.
Multi-participant handling
Add or remove travelers from group bookings, recalculate totals, and issue updated vouchers automatically.
Multilingual conversations
Assist international travelers in their preferred language without hiring multilingual staff.
Numbers that speak for themselves
Real data from 800+ agents in production across 15 industries.
Book a demoAutonomous resolution rate
Channels unified
Agents in production
Voice agent latency
