We automated replies we used to check one by one, saving us enormous amounts of time.
About the company
Channels
Email / WhatsApp
Messages
+5,000
Context
Problem
Where is my refund?
Thousands of recurring questions consuming valuable operational time.
My label isn't working
Label issues requiring manual troubleshooting.
The courier didn't come to pick up my package
Failed pickup inquiries needing resolution.
When will the driver arrive?
Delivery timing questions requiring real-time information.
Inconsistent instructions
Instructions varied by store, country, and 3PL, creating inconsistencies.
Legal education on fraud
Educating about potential fraud attempts required time and precise language.
Solution with GuruSup
Post-purchase AI agents
GS deploys AI agents specialized in post-purchase, integrated with Reveni's API and logistics systems.
Label and instruction automation
Automate label generation, instructions, failed pickup rescheduling, refund status communication, and legal education in cases of misuse or suspected fraud.
Real-time action execution
Validate the order, generate and send the correct label, reschedule pickup, verify logistics milestones, and communicate estimated refund date according to SLA.
Brand policy consistency
Maintain full consistency with the policies and particularities of each brand using Reveni.
Smart escalation
Only escalate cases involving fraud indicators, 3PL conflicts, or major discrepancies.
Results
- •Drastic reduction in repetitive support tickets.
- •Consistent post-purchase experience across all brands.
- •Faster refund communication with SLA-based estimates.
- •Team freed to focus on complex cases and fraud prevention.
"Post-purchase support that scales without adding headcount."