Real-Time Shipment Tracking
"Where is my order?" answered instantly, in any language, around the clock.
The Problem
"Where is my order?" accounts for up to 40% of all e-commerce support tickets. Each inquiry requires agents to log into carrier portals, cross-reference tracking numbers, and translate logistics jargon into a clear customer update. It is repetitive, time-consuming, and scales poorly during peak seasons.
How GuruSup Solves It
GuruSup's AI agent connects to your logistics providers — DHL, UPS, FedEx, SEUR, and more — to fetch real-time tracking data. It extracts the current location, estimated delivery date, and any exceptions, then responds in the customer's preferred language with a clear, friendly update.
How It Works
Customer asks about their order
The customer sends a message on WhatsApp, chat, or email with their order number or name. The AI agent matches it to the correct shipment in your system within seconds.
Carrier API queried in real time
The agent calls the logistics provider's API to retrieve the latest scan event, current location, and estimated delivery window — no manual portal login required.
Customer receives a clear update
The agent sends a friendly, localized message with the package status, expected arrival date, and a tracking link — all in the customer's language.
Key Capabilities
Multi-carrier support
Integrates with DHL, UPS, FedEx, SEUR, Correos, MRW, GLS, and dozens more. One agent handles all your carriers from a single conversation.
Multilingual responses
Automatically detects the customer's language and responds natively — no translation layer, no awkward phrasing. Supports 50+ languages out of the box.
Proactive delay alerts
When a carrier reports a delay or exception, the agent can proactively notify the customer before they even ask — reducing inbound tickets.
Numbers that speak for themselves
Real data from 800+ agents in production across 15 industries.
Book a demoAutonomous resolution rate
Channels unified
Agents in production
Voice agent latency
