Post-Sale Warranty Management
Warranty claims resolved in minutes, not weeks — validated, processed, and tracked automatically.
The Problem
Warranty claims are one of the most tedious support workflows. Agents must verify the original purchase date, check if the warranty is still active, determine if the issue qualifies, and then coordinate a replacement or repair. Each claim can take days of back-and-forth emails, frustrating customers and burying your team in administrative work.
How GuruSup Solves It
GuruSup's AI agent automates the entire warranty lifecycle. It validates the purchase date against your records, checks warranty coverage and conditions, collects evidence from the customer (photos, descriptions), and initiates the replacement or repair workflow — all through a single WhatsApp conversation, resolved in minutes instead of weeks.
How It Works
Customer files a warranty claim
The customer messages with their order number and a description of the issue. The AI agent retrieves the original purchase and verifies the warranty period is still active.
Eligibility check & evidence collection
The agent checks the claim against warranty terms — covered defects, exclusions, usage conditions. It asks the customer to send photos or a description of the defect, guiding them step by step.
Replacement or repair initiated
Once approved, the agent triggers the appropriate workflow — shipping a replacement, scheduling a repair pickup, or issuing a store credit — and keeps the customer updated throughout.
Key Capabilities
Automatic purchase validation
Cross-references order data to confirm purchase date, product serial number, and warranty duration — eliminating manual lookups and human error.
Photo evidence collection
Guides customers to submit clear photos of the defect through WhatsApp. The agent stores them as part of the claim record for audit and quality tracking.
Flexible resolution workflows
Configure different resolution paths — replacement, repair, store credit, or partial refund — based on product category, defect type, and warranty tier.
End-to-end claim tracking
Customers can check the status of their warranty claim at any time. The agent proactively sends updates when the replacement ships or the repair is completed.
Numbers that speak for themselves
Real data from 800+ agents in production across 15 industries.
Book a demoAutonomous resolution rate
Channels unified
Agents in production
Voice agent latency
