Returns & Refunds via WhatsApp
Turn your most dreaded support ticket into a 2-minute self-service conversation.
The Problem
Returns are the single biggest drain on e-commerce support teams. Every request involves order lookup, policy verification, label generation, and refund processing — a multi-step workflow that keeps agents busy for 15+ minutes per ticket while customers wait hours or days for resolution.
How GuruSup Solves It
GuruSup's AI agent connects directly to Shopify to validate the order, check your return policy, and process the refund automatically. It generates and sends the return shipping label via WhatsApp in under two minutes — no queues, no escalations, no waiting.
How It Works
Customer requests a return
The customer sends a WhatsApp message with their order number or email. The AI agent identifies the order in Shopify instantly and confirms the items eligible for return.
Policy check & refund processing
The agent validates the request against your return policy — time windows, item condition, exceptions. If approved, it triggers the refund in Shopify and notifies the customer of the amount and timeline.
Return label delivered
A prepaid return label is generated and sent directly in the WhatsApp chat. The customer prints it, ships the item, and receives a confirmation once the return is tracked.
Key Capabilities
Shopify deep integration
Reads order details, line items, payment method, and fulfillment status in real time to make accurate return decisions without human lookup.
Configurable return policies
Define return windows, excluded categories, restocking fees, and partial-refund rules. The agent enforces them consistently on every request.
Automatic label generation
Connects with your logistics provider to generate prepaid return labels and delivers them as a downloadable file inside the WhatsApp conversation.
Fraud & abuse detection
Flags serial returners and suspicious patterns, escalating to a human agent only when risk thresholds are exceeded.
Numbers that speak for themselves
Real data from 800+ agents in production across 15 industries.
Book a demoAutonomous resolution rate
Channels unified
Agents in production
Voice agent latency
