Specialized Department Agents
One entry point, multiple expert agents — every customer routed to the right department instantly.
The Problem
As e-commerce operations grow, a single generalist bot cannot handle the depth of knowledge required across returns, order management, billing, and product inquiries. Customers get frustrated with shallow, generic answers. Meanwhile, building separate support teams for each department is expensive and hard to scale.
How GuruSup Solves It
GuruSup lets you deploy specialized AI agents for each department — returns, orders, billing, product questions — each trained on its specific knowledge base and workflows. An intelligent triage layer analyzes each incoming message and routes it to the right specialist agent automatically, delivering expert-level responses every time.
How It Works
Customer sends a message
The customer writes to your WhatsApp or chat channel. They do not need to choose a department or navigate a menu — they just describe what they need in natural language.
Intelligent triage classifies the intent
The triage layer understands the customer's intent — return request, order status, billing question, product inquiry — and routes the conversation to the specialized agent in milliseconds.
Specialist agent resolves the case
The department-specific agent handles the conversation with deep knowledge of its domain, access to the right systems, and the ability to take actions — not just answer questions.
Key Capabilities
Intent-based routing
AI-powered triage that classifies customer messages with 98% accuracy and routes them to the correct department agent — no IVR menus, no button trees.
Independent knowledge bases
Each department agent has its own knowledge base, tone of voice, and action permissions. The returns agent knows return policies; the billing agent knows invoicing rules.
Seamless handoffs between agents
If a conversation shifts topics, the system hands off to the appropriate specialist without the customer noticing — context is preserved across the transition.
Unified analytics dashboard
Monitor resolution rates, response times, and escalation frequency for each department from a single dashboard. Identify bottlenecks and optimize each agent independently.
Numbers that speak for themselves
Real data from 800+ agents in production across 15 industries.
Book a demoAutonomous resolution rate
Channels unified
Agents in production
Voice agent latency
