AI Chatbot
An AI chatbot is a software application that uses artificial intelligence and natural language processing to simulate human-like conversations with users through text or voice interfaces.
In Depth
AI chatbots have evolved far beyond the rigid, menu-driven bots of the past. Modern AI chatbots leverage large language models to understand free-form questions, maintain context across multiple turns, and generate natural responses. In customer support, they serve as the first line of defense — handling routine queries like order status, password resets, and FAQ lookups without human involvement.
Unlike rule-based chatbots, AI chatbots can handle unexpected phrasings and gracefully escalate to human agents when they encounter complex issues. They operate 24/7, scale instantly during traffic spikes, and continuously improve through learning from resolved conversations.
Related Terms
Conversational AI
Conversational AI refers to technologies that enable computers to engage in natural, human-like dialogue, understanding context, maintaining conversation history, and generating relevant responses.
Chatbot vs AI Agent
Chatbots follow predefined scripts and decision trees to respond to user inputs, while AI agents use reasoning capabilities to autonomously understand context, make decisions, and execute actions.
Intent Detection
Intent detection is the process of identifying the purpose or goal behind a user's message, allowing AI systems to route requests and trigger appropriate actions.
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