SSO
SSO (Single Sign-On) is an authentication protocol that enables users to log in once and gain access to all connected applications without re-entering credentials.
In Depth
SSO protocols like SAML 2.0, OpenID Connect, and OAuth 2.0 standardize how authentication information is exchanged between identity providers and service providers. SAML is the most common enterprise SSO protocol, using XML-based assertions to communicate user identity. OpenID Connect builds on OAuth 2.0 and is more modern, using JSON tokens for a simpler developer experience.
When evaluating customer support platforms, SSO support is a key security requirement — it ensures that user authentication is managed through the organization's identity provider, enabling centralized password policies, multi-factor authentication, and automatic deprovisioning. For AI agent platforms like GuruSup, SSO integration means agents can seamlessly access the AI tools alongside their existing helpdesk, CRM, and communication applications through a single login.
Related Terms
Single Sign-On
Single Sign-On (SSO) is an authentication method that allows users to access multiple applications with one set of login credentials, eliminating the need for separate passwords.
OAuth
OAuth is an open authorization framework that enables applications to obtain limited access to user accounts on third-party services without exposing the user's password.
Role-Based Access Control
Role-Based Access Control (RBAC) is a security model that restricts system access based on a user's role within the organization, granting permissions to perform only authorized actions.
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