GuruSup + Amplitude — User Behavior Support
Behavior-Informed Support with Amplitude
GuruSup enriches support tickets with Amplitude behavioral data. AI agents see the user's journey, feature usage patterns, and cohort membership — delivering personalized support informed by what the user actually does in your product, not just what they say.
Key benefits
User Journey Context
See the user's recent Amplitude events before they contacted support. Know exactly which feature they were using, what errors occurred, and how their session progressed.
Cohort-Based Prioritization
Prioritize tickets from users in high-value Amplitude cohorts — power users, enterprise trial users, or users at risk of churning based on behavioral signals.
Proactive Issue Detection
When Amplitude detects abnormal user behavior patterns — like repeated failed actions — GuruSup can proactively reach out with help before the user files a ticket.
Frequently asked questions
What Amplitude data is visible in GuruSup tickets?
Recent user events, active feature flags, cohort memberships, and key behavioral metrics like session count and feature adoption. You configure which data points appear in the ticket sidebar.
Can Amplitude charts be embedded in support dashboards?
Yes. GuruSup supports embedded Amplitude charts in its reporting dashboard. Track support ticket trends alongside product usage metrics in a single view.
Does this work with Amplitude's CDP features?
Yes. GuruSup integrates with Amplitude's Customer Data Platform to receive enriched user profiles and computed traits. Support context gets richer as your CDP data grows.
