GuruSup + Sentry — Crash Reporting Support
Connect Sentry Errors to Customer Impact
When customers report issues, GuruSup checks Sentry for matching error events. When Sentry detects new crashes, the AI proactively notifies affected customers. Bridge the gap between engineering telemetry and customer experience.
Key benefits
Error-to-Ticket Correlation
The AI matches customer-reported issues to Sentry error events using timestamps, user identifiers, and error descriptions. Support agents see the exact stack trace linked to each complaint.
Proactive Incident Communication
When Sentry detects a spike in errors, GuruSup proactively messages affected customers acknowledging the issue and providing estimated resolution time.
Fix Verification Notifications
When a Sentry issue is resolved in a new release, GuruSup notifies all customers who reported the error. They can verify the fix and confirm the ticket is resolved.
Frequently asked questions
How does GuruSup match tickets to Sentry errors?
Using a combination of user identification, error timestamps, and NLP analysis of customer descriptions. The AI correlates 'the checkout page broke' with the matching JavaScript error in Sentry.
Can I set up automated incident pages?
Yes. When Sentry error rates exceed thresholds, GuruSup can create a status page incident and send notifications to all affected users through their preferred channel.
Does it work with Sentry's release tracking?
Yes. GuruSup reads Sentry release data to know which errors were fixed in which release. Customer notifications reference the specific version that includes their fix.
