In-App Messaging

In-app messaging keeps customers within the product experience while getting support, reducing friction and context-switching. Unlike external channels where customers must describe their issue from scratch, in-app messaging can automatically capture context — which screen the customer is on, what actions they just took, and what errors they encountered. This context helps AI agents provide faster, more accurate resolutions.

In-app messaging supports both real-time conversations and asynchronous communication, allowing customers to send a message and come back later for the response. It's particularly effective for SaaS products where support needs are contextual — a customer struggling with a specific feature can get help right where they are, complete with screenshots and screen recordings.