GuruSup + Gemini — Multimodal Support
Visual & Multimodal Support with Gemini
Customers send screenshots showing errors, photos of damaged products, or documents they need help with. GuruSup uses Google Gemini's multimodal capabilities to analyze images and documents alongside text — understanding what the customer sees, not just what they type.
Key benefits
Screenshot Analysis
When customers send error screenshots, Gemini reads the error message, identifies the UI state, and provides specific troubleshooting steps — without the customer needing to type out the error.
Document Understanding
Gemini processes uploaded PDFs, invoices, and forms to understand customer requests. An uploaded invoice triggers the AI to pull relevant billing data and answer specific questions.
Visual Product Support
For physical products, customers can send photos of defects or installation issues. Gemini analyzes the image and provides visual guidance — like a knowledgeable friend looking at the problem.
Frequently asked questions
Which Gemini models does GuruSup use?
GuruSup supports Gemini 3.1 Pro and Gemini 3.1 Flash. Pro offers deeper analysis for complex visual inputs, while Flash provides faster responses for simpler image queries.
Can Gemini analyze videos sent by customers?
Yes. Gemini can process short video clips, extracting key frames and understanding the sequence of actions. This is useful for reproducing UI bugs or installation issue walkthroughs.
Can I use Gemini alongside OpenAI or Claude?
Yes. GuruSup supports multi-model routing. Use Gemini for image analysis, Claude for nuanced text responses, and GPT for creative drafting — the right model for each task.
