GuruSup + Google Meet — Live Support
Face-to-Face Support with Google Meet
For issues that need a personal touch, start a Google Meet session directly from a GuruSup ticket. Share screens, walk through solutions, and build customer trust — all seamlessly integrated into your Google Workspace environment.
Key benefits
Instant Meet Links
Generate Google Meet links with one click from any ticket. The link is shared with the customer via their preferred channel — email, chat, or SMS — with full calendar integration.
Google Workspace Native
If your team uses Google Workspace, Meet is already part of your stack. No additional licenses, no new tools to learn — just click and connect with your customer.
AI Meeting Notes
Google Meet's Gemini-powered notes capture key discussion points and action items. These notes sync to the GuruSup ticket, creating a searchable record of the support session.
Frequently asked questions
Do customers need a Google account to join?
No. Customers can join Google Meet sessions as guests via their browser. They just click the link — no account, no download, no friction.
Can I record Google Meet support sessions?
Yes, with customer consent. Recordings are saved to Google Drive and linked to the GuruSup ticket. Google Workspace Business Standard or higher is required for recording.
Does this work alongside the Zoom integration?
Yes. You can have both enabled. Agents choose Google Meet or Zoom per ticket based on customer preference or your team's standard. Both sync recordings and notes to the ticket.
