GuruSup + OneDrive — Document Sharing
Document Support with OneDrive + AI
For teams in the Microsoft ecosystem, OneDrive is where documentation lives. GuruSup reads your OneDrive files to power AI support responses and lets agents share documents with customers — all without leaving the ticket or switching to a file browser.
Key benefits
Microsoft Docs Knowledge Base
Word documents, Excel spreadsheets, and PowerPoint slides from OneDrive become your AI knowledge source. The AI extracts and indexes content for accurate customer responses.
Secure Sharing Links
Share OneDrive files with customers via secure links directly from the ticket. Inherited SharePoint permissions, expiration dates, and view-only access keep documents protected.
SharePoint Integration
OneDrive files synced from SharePoint libraries are also accessible. Your support team's knowledge base can live in SharePoint while GuruSup's AI serves the content to customers.
Frequently asked questions
Does this work with OneDrive for Business?
Yes. GuruSup supports both OneDrive Personal and OneDrive for Business. Business accounts integrate through Microsoft Graph API with admin-controlled permissions.
Can customers upload files to OneDrive from support tickets?
Yes. Customers can upload documents, screenshots, and logs that are stored in a dedicated OneDrive folder linked to their ticket. Agents access these files directly from the ticket view.
How does this interact with the Microsoft Teams integration?
They complement each other. Files shared in Teams collaboration threads are stored in OneDrive/SharePoint and accessible from GuruSup tickets. The integrations work together seamlessly.
