GuruSup + PostHog — Feature Flag Support
Feature-Aware Support with PostHog
When a user contacts support, GuruSup shows which PostHog feature flags are active for them. Support agents instantly know which version of a feature the user sees, enabling faster debugging and more accurate troubleshooting.
Key benefits
Feature Flag Visibility
Support agents see all active PostHog feature flags for the user reporting an issue. No more guessing which version of a feature they're experiencing — the data is right in the ticket.
Flag-Based Ticket Correlation
Identify when a feature flag rollout causes a spike in support tickets. PostHog flags are linked to tickets, making it easy to spot and rollback problematic releases.
Session Replay Context
Link PostHog session replays to support tickets. Agents can watch exactly what the user experienced, eliminating the back-and-forth of asking for screenshots and reproduction steps.
Frequently asked questions
How does GuruSup access PostHog feature flags?
GuruSup queries the PostHog API to fetch active feature flags for the user's distinct_id. Flags are displayed in the ticket sidebar so agents have immediate context.
Can I override feature flags from GuruSup?
Yes, for debugging purposes. Support agents can override a flag for a specific user via GuruSup, which updates PostHog in real time. This is useful for testing fixes before a full rollout.
Does this integrate with PostHog experiments?
Yes. A/B test variants are visible in tickets. If users in a specific experiment variant generate more tickets, you'll see the correlation in both PostHog and GuruSup dashboards.
