GuruSup + Sentry — Error Tracking Support
Error-Aware Support with Sentry Integration
When a customer reports a bug, GuruSup checks Sentry for matching errors automatically. Support agents see the stack trace, error frequency, affected user count, and fix status — turning vague bug reports into precise engineering intelligence.
Key benefits
Automatic Error Matching
GuruSup correlates customer bug reports with Sentry issues using user ID, timestamp, and error signatures. Agents see the technical details without asking engineering to investigate.
Known Issue Detection
When a customer reports an issue that matches an existing Sentry error, the AI acknowledges the known problem and provides the estimated fix timeline — no duplicate investigations.
Affected Users Count
Sentry's affected user count appears in the ticket, helping support and engineering prioritize by actual customer impact rather than just number of tickets filed.
Frequently asked questions
How does GuruSup match tickets to Sentry errors?
GuruSup uses the customer's user ID and the ticket timestamp to search Sentry for recent errors. It also uses text analysis to match error descriptions with Sentry issue titles.
Can I link Sentry issues to support tickets manually?
Yes. If the automatic matching doesn't find the right error, agents can search Sentry issues by ID or keyword and link them to the ticket manually from the GuruSup interface.
Does this work with Sentry's release tracking?
Yes. When a Sentry error is resolved in a new release, GuruSup updates linked tickets and notifies affected customers. Release health data from Sentry is visible in the ticket view.
