SOC 2
SOC 2 (Service Organization Control 2) is an auditing standard that evaluates how a service organization manages customer data based on five trust service criteria: security, availability, processing integrity, confidentiality, and privacy.
In Depth
SOC 2 compliance is a critical requirement for enterprise customer support platforms. The audit, conducted by independent CPAs, evaluates an organization's controls against five trust service criteria. Security (the system is protected against unauthorized access), Availability (the system is available for operation as committed), Processing Integrity (processing is complete, valid, and timely), Confidentiality (information designated as confidential is protected), and Privacy (personal information is collected, used, and retained appropriately).
There are two report types: Type I (evaluates controls at a point in time) and Type II (evaluates controls over a period, typically 6-12 months — this is the gold standard). For AI agent platforms, SOC 2 compliance demonstrates that customer data processed by AI is handled with appropriate security controls, access restrictions, and monitoring.
Related Terms
GDPR
GDPR (General Data Protection Regulation) is the European Union's comprehensive data protection law that governs how organizations collect, process, store, and share personal data of EU residents.
Data Encryption
Data encryption is the process of converting readable data into an unreadable format using cryptographic algorithms, protecting it from unauthorized access during storage and transmission.
Role-Based Access Control
Role-Based Access Control (RBAC) is a security model that restricts system access based on a user's role within the organization, granting permissions to perform only authorized actions.
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