Smart AI agents built for hospitality & travel
Deploy AI agents purpose-built for hotels and tour operators. They handle reservations, last-minute changes, guest complaints, and multilingual conversations on every channel — day and night, in 15+ languages.
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Trusted by industry leaders
The case for AI agents in hospitality
Guests message at 2 AM asking to extend their stay, request early check-in, or dispute a minibar charge. Every request means your front desk has to dig through the PMS, cross-check rate codes and cancellation policies, and manually update the channel manager so OTAs stay in sync.
When a potential guest waits more than a few minutes for a rate quote, they book on an OTA — and you pay 15-25% commission for a reservation you could have captured directly. Meanwhile, your front desk is buried answering the same questions about WiFi passwords, breakfast hours, and parking directions hundreds of times a day instead of focusing on upselling room upgrades, spa packages, and dining experiences.
Reservation changes
Date changes, early check-in requests, room-type switches, and cancellations synced to your PMS
Guest inquiries
WiFi credentials, breakfast times, spa availability, and checkout procedures
Issue resolution
Noise complaints, AC failures, and housekeeping issues routed to the right department instantly
Global language coverage
Serve German, Japanese, and French guests in their own language without multilingual front-desk hires
What an AI agent delivers to your hotel
Delight every guest, relieve front desk overload during peak season, and recapture revenue lost to OTA commissions — starting on day one.
Direct bookings without hold music
Guests check room availability on your website or WhatsApp and confirm their stay in seconds — bypassing OTAs and saving you 15-25% in commission fees.
Instant check-in, checkout, and modifications
Early check-in, late checkout, room-type upgrades, and cancellations are handled automatically against your rate policies — no front desk intervention needed.
Guest complaints resolved fast
Noise, housekeeping, broken AC, wrong minibar charge — each complaint follows a protocol, collects photos from the guest, and offers compensation within your approved limits before it hits TripAdvisor.
Multilingual concierge for every source market
Welcome German, French, Japanese, and Arabic-speaking guests in their own language — no need to hire native staff for every source market that fills your rooms.
Front desk freed for what matters
Stop your front desk from repeating WiFi passwords, breakfast hours, and parking directions hundreds of times a day — let them focus on the guest standing in front of them.
More direct bookings, less OTA commission
An instant reply on your own website converts lookers into direct bookers — cutting your dependence on Booking.com and Expedia and keeping that 15-25% commission in your pocket.
Run a 24/7 AI concierge that resolves 95% of guest requests — no credit card needed
How hospitality teams put AI agents to work
From the booking engine to checkout, these are the workflows hotels and resorts automate with GuruSup every day.
Self-service reservation changes
Guests change dates, request a different room type, or cancel via WhatsApp. The agent checks your PMS, applies cancellation penalties per your rate plan, and updates the channel manager — zero front desk involvement.
Instant hotel information
WiFi password, breakfast hours, pool schedule, parking directions, gym access, and confirmation codes delivered to the guest the moment they ask — on any channel.
Automated guest complaint workflows
Dirty room, broken AC, noisy neighbors — the agent categorizes the issue, collects photos from the guest, dispatches maintenance or housekeeping, and offers a room credit or upgrade within your approved compensation limits.
Live room availability lookups
The agent queries your PMS inventory in real time — room types, suites, connecting rooms, ADA-accessible options — and gives the guest an accurate answer with pricing in seconds.
Pre-arrival and online check-in
The agent sends a pre-check-in link via WhatsApp, collects passport details and payment authorization, and assigns the room before the guest even arrives at the lobby.
Revenue-boosting upsells
Offer room upgrades, late checkout, spa packages, romantic dinner add-ons, and airport transfers mid-conversation — boosting RevPAR without adding a single sales call.
WHY GURUSUP WINS
Why leading hotels pick GuruSup over legacy platforms
Legacy hotel tech was built before the AI era and cannot keep pace. GuruSup ships every breakthrough in weeks — so your property delivers the instant, personalized guest experience that drives 5-star reviews.
24/7 front desk — no night shifts.
Most hotel chatbots draft replies for your staff to approve. GuruSup owns the entire conversation: it looks up the reservation in your PMS, confirms check-in, offers late checkout, upsells a room upgrade, and closes the ticket — all without the front desk touching a single message.
95% resolved without front deskPhone, WhatsApp, and OTA messages in one thread.
The guest who calls to change their reservation and the one messaging on WhatsApp for extra towels land in the same unified thread. No bolting on Twilio separately, no double billing — the voicebot comes built in.
One platform for the entire hotelPeak season without billing surprises.
In summer, guest inquiries triple and legacy vendors spike your bill 30-50%. GuruSup charges a flat rate — no per-room fee, no per-resolution surcharge, no WhatsApp extra — so peak season staffing pressure never hits your budget.
4x lower cost on averagePlugs into your PMS, channel manager, and more.
Connect Cloudbeds, Mews, Opera PMS, Booking.com extranet, WhatsApp, HubSpot, and any custom API via n8n. For processes that require navigating OTA extranets, GuruSup includes browser automation.
400+ hospitality integrationsThe GuruSup toolkit for hospitality
From the booking engine to post-stay feedback, every tool is purpose-built so your hotel serves more guests with fewer staff at the desk.
Chatbot IA
Answer guest FAQs on your hotel website instantly — WiFi info, breakfast times, spa hours, room availability, and cancellation policies — without staff involvement.
WhatsApp Chatbot
Guests message on WhatsApp for extra towels, room service, or late checkout and get an instant, context-aware reply — no switchboard needed.
Contact Center Software
Unify phone calls, emails, and OTA messages in a single dashboard so front desk and reservations teams work with full guest context.
Voicebot
Handle incoming calls in 15+ languages: confirm reservations, process date changes, inform callers about rates, and transfer to the front desk only when truly needed.
Helpdesk Software
Track maintenance requests — broken AC, plumbing issues, TV not working — with automatic routing to engineering, housekeeping, or management and priority scoring by guest VIP level.
CRM Software
Every interaction carries the guest's full history: previous stays, pillow preferences, dietary allergies, preferred room floor. Deliver genuinely personal hospitality, not generic service.
IN PRACTICE
See a GuruSup hotel AI concierge handle a real guest request on WhatsApp
A guest at a beachfront resort messages on WhatsApp asking to extend their stay by two nights and add an airport transfer for checkout day. GuruSup checks availability in the PMS, confirms the extended dates at the current rate, books the transfer with the hotel's transport partner, and sends the guest a single confirmation — all in under 90 seconds, with zero front desk involvement.
- Plugs straight into your PMS, channel manager, and booking engine
- Replies on WhatsApp, email, or your hotel website chat automatically
- Upsells room upgrades, spa packages, and transfers mid-conversation
OffUgo
17h/sem
saved weekly at the front desk
GuruWalk
+24%
increase in RevPAR through upselling
Reveni
3,5×
boost in guest satisfaction scores
Aston Rentals
$450K
in upsell revenue from room upgrades and extras
PROVEN RESULTS
Hospitality teams seeing real results
“Our average guest reply time dropped from 12 hours to under 2 minutes. Now 95% of questions about check-in, amenities, and booking changes are handled without anyone at the front desk lifting a finger.”
Carlos Pérez
Head of Customer Success, OffUgo
“We host guests from 40+ countries and used to need eight multilingual staff just to handle inquiries. Now one GuruSup agent serves every source market in their own language without dropping quality.”
Ana Torres
VP of Operations, GuruWalk
“Cancellation and refund claims used to bury our reservations team during peak season. GuruSup now processes 90% end-to-end, applying our rate policies automatically and issuing credits without manual review.”
Laura Méndez
CTO, Reveni
Industries we help automate
GuruSup AI agents are built to flex across verticals. See how automation works in your field.
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